I've been reading on more and more frequently on forums and blog posts that people are always experiencing bad customer service. So you can imagine the pleasant surprise I had when I saw this email in my inbox from the awesome guys at net-a-porter after my recent purchase:
I didn't even contact them and the box hasn't even been delivered yet so I will wait and see what condition it is in. I did make a complaint a while back that I wasn't happy with how the boxes were being packed (things could have fallen out had my boxes been shoved around a bit) and got a friendly response which didn't really do anything seeing as every box since has been packed the same way. Perhaps this is a continuation of that, but in any case I think its nice of them to tell me beforehand and offer me a little surprise gift.
I have to admit, I'm a pretty picky customer so if the box is in terrible condition I probably would have complained (I like to keep my boxes in pristine condition) but its nice to have that pre-empted for once!
I will post again with photos etc of my goodies as soon as they arrive!
P.S I have an admission: I have made a few orders since but been a bit slack with posting oops! I will post soon though I promise, when things in my life calm down a bit :)
oh how nice of them! maybe they were continuing on from your previous complaint? either way, a store credit for a dodgy box is alright!
ReplyDeleteI thought it was nice of them indeed! The dodgy box turned out to be pretty well fixed too (all taped up and only a little banged up)!
DeleteI too complained to them about this recently when asked for my feedback. I have had two shoe boxes arrived damaged and taped up but was not offered any compensation for this. Nice to see they have introduced it.
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